π’ Returns Notice: Our return policy applies to all purchases regardless of how you found our site. Advertised promotions do not affect your EU consumer rights.
πͺπΊ Your EU Consumer Rights
14-day withdrawal period β’ No questions asked β’ Free return shipping β’ Full refund guarantee
As required by EU Consumer Rights Directive 2011/83/EU
π¦ Easy Return Process
1
Start Your Return
Contact us within 14 days of delivery via email, phone, or our return portal
2
Get Return Label
We'll email you a free prepaid return shipping label within 24 hours
3
Pack & Ship
Pack item securely, attach label, and drop off at any courier location
4
Get Refunded
Full refund processed within 5 business days of receiving your return
π
Return Timeline
πͺπΊ EU Customers: 14 Days
From the day you receive your order
Required by EU law
π Gift Returns: 30 Days
Extended window for gift purchases
With gift receipt
β οΈ Custom Items: 7 Days
Personalized products have shorter window
Defects only
β
Returnable Items
- β Unused items in original packaging
- β Items with all original tags
- β Gifts with gift receipt
- β Defective or damaged items
- β Wrong item shipped
- β Items not as described
No restocking fees β’ No return shipping costs
β Non-Returnable
- β Personalized/custom items (unless defective)
- β Items damaged by customer
- β Items missing original packaging
- β Hygiene items (opened)
- β Software with broken seal
- β Gift cards or vouchers
Contact us if you're unsure about return eligibility
π° Refund Methods
| Payment Method |
Refund Time |
| Credit/Debit Card |
3-5 business days |
| PayPal |
1-2 business days |
| Bank Transfer |
1-3 business days |
| Cash on Delivery |
5-7 business days |
Refunds are processed to your original payment method
π‘οΈ Special Return Situations
π¦ Damaged in Transit
β’ Report within 48 hours of delivery
β’ Photos required for claim
β’ Full refund + shipping costs covered
β’ No need to return damaged item
π Wrong Item Shipped
β’ Our mistake, our responsibility
β’ Free return shipping provided
β’ Correct item sent immediately
β’ Expedited shipping at no cost
π Gift Returns
β’ 30-day return window
β’ Gift receipt required
β’ Store credit if no receipt
β’ Can exchange for different item
π§ Warranty Returns
β’ Manufacturing defects covered
β’ 2-year EU warranty period
β’ Repair or replacement options
β’ Free diagnosis and shipping
π International Return Information
EU Countries: Full return rights as per EU Consumer Directive. Free return shipping provided for all EU orders.
Return Address:
Homylume srl - Returns Department
Bulevardul Mihail KogΔlniceanu
BucureΘti, Romania
VAT: RO12345678
Important: Always use our provided return label to ensure proper processing and free return shipping.
π Start Your Return
π Phone Returns
+40 722 345 678
Mon-Fri 9:00-18:00 EET
π¬ Live Chat
Website chat support
Mon-Fri 9:00-17:00 EET
βοΈ Your Legal Rights
This return policy is in addition to your statutory rights under EU law. Your statutory consumer rights are not affected by our commercial return policy.
EU Consumer Rights Directive
14-day withdrawal period for distance contracts
Directive 2011/83/EU
Sale of Goods Act
2-year legal warranty for all products
Protection against defects