📢 Terms Notice: These terms apply to all customers regardless of how you found our website. Our commitment to fair trading applies equally to all visitors, including those arriving through advertisements.
🇪🇺 Important: Your EU Consumer Rights
These terms are in addition to your statutory rights under EU consumer protection law. Your legal rights as an EU consumer cannot be waived or limited by these terms. If any term conflicts with your legal rights, your legal rights take precedence.
Key Rights: 14-day withdrawal period • 2-year legal warranty • Right to reject faulty goods • Access to dispute resolution
1. Acceptance of Terms
By accessing and using the Homylume website (homylume.shop), placing orders, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.
Agreement Formation: A binding contract is formed when:
- You place an order and we send order confirmation
- You create an account on our website
- You use our website and services
Capacity: By using our services, you confirm that you are at least 18 years old or have parental consent to make purchases.
2. Company Information
Legal Entity: Homylume srl
Registered Address: Bulevardul Mihail Kogălniceanu, București, Romania
VAT Number: RO12345678
Business Registration: Romanian Trade Register
Website: homylume.shop
Email: support@homylume.shop
Phone: +40 722 345 678
Business Hours:
Customer Service: Monday-Friday 9:00-18:00 EET, Saturday 10:00-14:00 EET
Order Processing: Monday-Friday 9:00-17:00 EET
3. Definitions
| Term |
Definition |
| "We," "Us," "Our" |
Homylume srl and its employees, agents, and representatives |
| "You," "Your," "Customer" |
The person or entity using our website or purchasing our products |
| "Products" |
All goods, services, and digital content offered for sale on our website |
| "Order" |
Your request to purchase products from us |
| "Contract" |
The legally binding agreement formed when we accept your order |
| "Consumer" |
A natural person purchasing for personal, non-commercial use |
4. Ordering Process
4.1 Product Information
We strive to provide accurate product descriptions, images, and specifications. However:
- Colors may vary due to display settings
- Dimensions are approximate
- Specifications are subject to manufacturer changes
- Availability is subject to stock levels
4.2 Order Placement
When you place an order:
- You make an offer to purchase products at the listed price
- We reserve the right to accept or decline your order
- Order confirmation constitutes acceptance of your offer
- A contract is formed upon our acceptance
4.3 Order Confirmation
After placing an order, you will receive:
- Immediate order acknowledgment on the website
- Email confirmation within 24 hours
- Order number for tracking purposes
- Estimated delivery timeframe
4.4 Order Modifications and Cancellations
You may modify or cancel your order:
- Free cancellation before shipment
- Contact us immediately for changes
- Some custom items cannot be cancelled
- Refunds processed to original payment method
5. Pricing and Payment
5.1 Pricing
All prices displayed on our website:
- Include applicable VAT for EU customers
- Are in Euros (EUR) unless otherwise stated
- Are subject to change without notice
- Are confirmed at the time of order
5.2 VAT and Taxes
- EU Customers: VAT is included in all prices
- Business Customers: VAT invoices provided
- International: Local taxes may apply
- VAT Number: RO12345678
5.3 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal and other digital wallets
- Bank transfer (EU SEPA)
- Cash on delivery (Romania only)
5.4 Payment Security
- All payments are processed securely
- We use SSL encryption and PCI DSS compliance
- We do not store full payment card details
- 3D Secure authentication for added protection
Price Guarantee: The price you see at checkout is the price you pay. No hidden fees, no surprises.
6. Delivery and Risk
6.1 Delivery Terms
- Domestic (Romania): 2-4 business days standard, 1-2 days express
- EU Countries: 3-8 business days depending on destination
- Shipping Costs: Calculated at checkout, free over specified thresholds
- Delivery Address: Must be complete and accurate
6.2 Risk Transfer
Risk of loss or damage passes to you:
- Standard Delivery: Upon delivery to specified address
- Click & Collect: Upon collection from pickup point
- Failed Delivery: After reasonable delivery attempts
6.3 Delivery Issues
If delivery fails:
- We will attempt delivery 2-3 times
- You will be notified of failed attempts
- Packages may be returned to sender after 14 days
- Redelivery charges may apply for customer error
7. Returns and Refunds
🇪🇺 Your EU Consumer Rights
14-Day Withdrawal Period: You have the right to withdraw from any distance contract within 14 days of delivery without giving any reason (EU Consumer Rights Directive 2011/83/EU).
7.1 Return Policy
- EU Customers: 14-day return period from delivery date
- Gift Purchases: Extended 30-day return period
- Condition: Items must be unused and in original packaging
- Return Shipping: Free return shipping provided
7.2 Non-Returnable Items
- Personalized or custom-made items (unless defective)
- Hygiene items that have been opened
- Items damaged by customer misuse
- Digital downloads (unless faulty)
7.3 Refund Process
- Refunds processed within 5 business days of receiving return
- Refunded to original payment method
- Refund includes original shipping costs (for defective items)
- Processing time varies by payment method
8. Warranty and Liability
8.1 Legal Warranty (EU)
All products come with a mandatory 2-year legal warranty under EU law:
- Covers manufacturing defects and conformity issues
- Free repair or replacement
- Valid across all EU member states
- Cannot be waived or limited
8.2 Manufacturer's Warranty
Additional warranty coverage may be provided by manufacturers:
- Terms vary by product and manufacturer
- May extend beyond the 2-year legal warranty
- Handled directly or through us
- Proof of purchase required
8.3 Limitation of Liability
Our liability is limited as follows:
- Consumer Purchases: Liability cannot be excluded for death, personal injury, or breach of statutory rights
- Business Purchases: Liability limited to the purchase price of goods
- Indirect Damages: Not liable for consequential, incidental, or punitive damages
Important: Nothing in these terms limits your statutory rights as a consumer. If you are purchasing for personal use, you have legal rights that cannot be excluded.
9. Intellectual Property
9.1 Our Intellectual Property
All content on our website is protected by intellectual property rights:
- Website design, layout, and functionality
- Product descriptions and images
- Homylume trademarks and logos
- Software and technical systems
9.2 Your Use Rights
You may:
- View and browse our website for personal use
- Print pages for personal reference
- Share product links on social media
9.3 Prohibited Uses
You may not:
- Copy, modify, or reproduce our content without permission
- Use our trademarks or logos without authorization
- Reverse engineer our website or systems
- Use our content for commercial purposes without consent
10. User Content and Reviews
10.1 Product Reviews
When you submit reviews or content:
- You grant us a license to use, display, and moderate your content
- Reviews must be honest and based on actual experience
- We reserve the right to remove inappropriate content
- You remain responsible for the content you submit
10.2 Prohibited Content
Content must not:
- Be defamatory, offensive, or inappropriate
- Violate intellectual property rights
- Contain false or misleading information
- Include spam or promotional material
10.3 Content Moderation
We reserve the right to:
- Review and moderate all user-submitted content
- Remove content that violates our policies
- Suspend accounts for repeated violations
- Report illegal content to authorities
11. Prohibited Uses
You agree not to use our website or services for:
11.1 Illegal Activities
- Any unlawful purpose or activity
- Fraud, theft, or deception
- Money laundering or financial crimes
- Violation of export control laws
11.2 Technical Abuse
- Hacking, cracking, or unauthorized access
- Introducing viruses or malicious code
- Overwhelming our systems with requests
- Automated data collection (scraping)
11.3 Commercial Abuse
- Reselling products without authorization
- False or misleading product claims
- Interfering with other customers' orders
- Creating fake accounts or reviews
12. Privacy and Data Protection
Your privacy is important to us. Our data collection and use practices are governed by our Privacy Policy, which forms part of these terms.
12.1 GDPR Compliance
- We process data in accordance with GDPR
- You have rights regarding your personal data
- We use appropriate technical and organizational measures
- Data transfers outside EU have adequate safeguards
12.2 Cookies and Analytics
We use cookies and analytics tools as described in our Cookie Policy:
- Essential cookies for website functionality
- Analytics cookies to improve our services
- Marketing cookies (with your consent)
- You can manage cookie preferences
13. Advertising and Marketing
13.1 Google Ads Participation
We participate in Google Ads and other advertising programs:
- We may display advertisements on our website
- We may advertise on third-party websites
- Advertising revenue may be earned from clicks or purchases
- Editorial content remains independent of advertising
13.2 Marketing Communications
With your consent, we may send you:
- Product updates and new arrivals
- Special offers and promotions
- Order updates and shipping notifications
- Account and service information
13.3 Opt-out Rights
You can opt out of marketing communications:
- Unsubscribe link in all marketing emails
- Account settings on our website
- Contact our customer service team
- Manage advertising preferences with third parties
Advertising Transparency: We clearly separate editorial content from advertising. Our product reviews and recommendations are honest and unbiased.
14. Dispute Resolution
14.1 Customer Service
We encourage you to contact us first to resolve any issues:
- Email: support@homylume.shop
- Phone: +40 722 345 678
- Live chat on our website
- Response within 24 hours
14.2 EU Online Dispute Resolution
EU consumers have access to the Online Dispute Resolution platform:
14.3 Alternative Dispute Resolution
We are committed to resolving disputes fairly:
- Mediation through approved bodies
- Industry ombudsman services
- Consumer protection agencies
- Professional arbitration services
15. Account Termination
15.1 Your Right to Terminate
You may close your account at any time:
- Contact customer service for account closure
- Complete any pending orders before closure
- Download any account data you wish to keep
- Account data will be deleted according to our retention policy
15.2 Our Right to Terminate
We may suspend or terminate accounts for:
- Violation of these terms and conditions
- Fraudulent or illegal activity
- Repeated abuse of our services
- Non-payment of outstanding amounts
15.3 Effect of Termination
Upon termination:
- Access to your account will be removed
- Outstanding orders will be honored
- Warranty obligations remain in effect
- Legal rights and obligations survive termination
16. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control:
- Natural disasters, extreme weather
- War, terrorism, civil unrest
- Government actions, trade restrictions
- Pandemics, public health emergencies
- Strikes, labor disputes
- Supplier failures, logistics disruptions
- Technical failures, cyber attacks
During force majeure events:
- We will notify customers of significant delays
- We will work to minimize disruption
- Alternative solutions will be offered where possible
- Refunds may be offered for cancelled orders
17. Governing Law
17.1 Applicable Law
These terms are governed by:
- Romanian Law: Primary governing law
- EU Law: Consumer protection directives
- International Law: Where applicable
17.2 Jurisdiction
Disputes will be resolved in:
- Consumer Disputes: Courts of your country of residence (EU law)
- Business Disputes: Romanian courts
- Online Disputes: EU ODR platform available
17.3 Consumer Protection
Nothing in these terms affects your statutory rights as a consumer under the law of your country of residence.
18. Changes to Terms
18.1 Modification Process
We may update these terms from time to time:
- Changes will be posted on our website
- Material changes will be notified via email
- New terms become effective 30 days after posting
- Continued use constitutes acceptance of new terms
18.2 Notification of Changes
For significant changes, we will:
- Send email notification to registered users
- Display prominent notice on our website
- Provide summary of key changes
- Allow reasonable time for review
18.3 Your Rights Regarding Changes
If you disagree with changes:
- You may close your account before changes take effect
- Outstanding orders will be governed by previous terms
- Warranty obligations remain unaffected
- Your statutory consumer rights are protected
⚖️ Legal Notice
These terms and conditions constitute the entire agreement between you and Homylume srl regarding your use of our website and services. They supersede all prior agreements, understandings, and communications.
Severability: If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Consumer Rights: Nothing in these terms affects your statutory rights as a consumer. If you are purchasing for personal use, you have legal rights under consumer protection law that cannot be excluded or limited.