π’ Warranty Notice: All warranty information is accurate and applies regardless of how you discovered our products. Advertising partnerships do not affect warranty coverage or claims processing.
πͺπΊ Your EU Legal Rights
2-Year Legal Warranty - Every product sold in the EU comes with a mandatory 2-year legal warranty covering manufacturing defects and conformity issues. This is your right under EU law and cannot be waived.
As per EU Directive 1999/44/EC and national consumer protection laws
π‘οΈ EU Legal Warranty
Duration: 2 Years
Coverage: Manufacturing defects, conformity issues
Cost: Free
Valid: All EU countries
What's covered:
β’ Product doesn't match description
β’ Manufacturing defects
β’ Premature failure or malfunction
β’ Safety issues
Your rights:
β’ Free repair or replacement
β’ Refund if repair not possible
β’ No charge for diagnosis or shipping
β’ Choose between repair/replacement
π Manufacturer's Warranty
Duration: Varies by product (1-5 years)
Coverage: Specific product features
Cost: Free
Valid: Worldwide (terms vary)
Additional coverage:
β’ Extended duration beyond EU warranty
β’ Product-specific protections
β’ International coverage
β’ Technical support included
Claim process:
β’ Direct with manufacturer or through us
β’ May require product registration
β’ Proof of purchase required
β’ Some exclusions may apply
β Extended Warranty
Duration: 3-5 years total
Coverage: Comprehensive protection
Cost: Optional purchase
Valid: EU-wide coverage
Premium benefits:
β’ Extended coverage period
β’ Accidental damage protection
β’ Express replacement service
β’ No deductibles or hidden costs
Available for:
β’ High-value electronics
β’ Professional equipment
β’ Home appliances
β’ Custom/specialized products
π What's Covered Under Warranty
| Issue Type |
EU Legal Warranty |
Manufacturer Warranty |
Coverage |
| Manufacturing Defects |
β
Covered |
β
Covered |
Free repair/replacement |
| Product Not as Described |
β
Covered |
Varies |
Full refund or exchange |
| Premature Failure |
β
Covered |
β
Covered |
Free repair/replacement |
| Normal Wear & Tear |
β Not Covered |
β Not Covered |
Customer responsibility |
| Accidental Damage |
β Not Covered |
β Not Covered |
Extended warranty only |
| Software Issues |
β
Covered |
β
Covered |
Free updates/fixes |
π§ How to Make a Warranty Claim
1
Contact Us
Email warranty@homylume.shop or call +40 722 345 678 with your order number and issue description
2
Provide Information
Share proof of purchase, photos/videos of the issue, and any troubleshooting steps you've tried
3
Get Assessment
We'll evaluate your claim within 24 hours and determine the best resolution (repair, replace, or refund)
4
Resolution
We'll arrange repair, send replacement, or process refund. All shipping costs covered by us
π Important Warranty Information
π Required Documents:
β’ Original purchase receipt/invoice
β’ Product serial number
β’ Clear photos of the issue
β’ Description of the problem
β° Claim Timeline:
β’ EU warranty: 2 years from purchase
β’ Manufacturer varies by product
β’ Claims processed within 24-48 hours
β’ Resolution within 7-14 business days
π Logistics:
β’ Free shipping for warranty returns
β’ Prepaid return labels provided
β’ Express replacement available
β’ EU-wide service network
π° No Hidden Costs:
β’ Free diagnosis and assessment
β’ No handling or processing fees
β’ Free shipping both ways
β’ No deductibles on valid claims
β οΈ Warranty Limitations
The following are not covered under warranty:
- Damage caused by misuse, abuse, or negligence
- Normal wear and tear or cosmetic damage
- Damage from unauthorized modifications or repairs
- Damage from accidents, drops, or liquid spills
- Issues caused by software/viruses (unless product-related)
- Consumable parts (batteries, bulbs, filters)
Important: These limitations do not affect your EU consumer rights. If unsure whether your issue is covered, contact us for a free assessment.
π·οΈ Warranty Terms by Product Category
| Product Category |
EU Legal Warranty |
Manufacturer Warranty |
Extended Available |
| Electronics & Tech |
2 years |
1-3 years |
Up to 5 years |
| Home Appliances |
2 years |
2-5 years |
Up to 7 years |
| Lighting Products |
2 years |
2-3 years |
Up to 5 years |
| Furniture & Decor |
2 years |
1-2 years |
Up to 3 years |
| Professional Equipment |
2 years |
3-5 years |
Up to 10 years |
| Custom/Bespoke Items |
2 years |
1-2 years |
Available on request |
π οΈ Warranty Claims & Support
π Warranty Hotline
+40 722 345 678
Mon-Fri 9:00-18:00 EET
π¬ Live Support
Website chat support
Instant warranty assistance
π± WhatsApp
+40 722 345 678
Photos & quick support
π― Our Promise: We resolve 95% of warranty claims within 24 hours. Your satisfaction is guaranteed under EU consumer protection laws.
βοΈ Your Legal Rights
This warranty policy complements and does not replace your statutory rights under EU consumer protection law. Your legal rights are protected regardless of any commercial warranty terms.
EU Consumer Sales Directive
2-year legal warranty for all goods
Directive 1999/44/EC
Digital Content Directive
Software and digital content protection
Directive 2019/770